Privacy Policy
1 INTRODUCTION
Accisure (Pty) Ltd (“Accisure”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect personal information when you engage with Accisure, including through WhatsApp, our website, call centres, and related digital platforms.
By using Accisure services, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions – https://www.accisure.co.za/terms-and-conditions/
2 PERSONAL INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
Full name and surname
Contact details (mobile number, email address)
South African identity number or passport number (where required)
Membership or policy details
Accident, injury, medical, or claims-related information
Information shared during WhatsApp, phone, or email communications
Location information (if voluntarily shared during an incident)
Device, system, and usage data for security and audit purposes
3 HOW WE COLLECT PERSONAL INFORMATION
Personal information may be collected when you:
Contact Accisure via WhatsApp, telephone, email, or online forms
Subscribe to or use any Accisure service or membership
Are involved in a motor vehicle accident or related incident managed by Accisure
Voluntarily provide information during service requests, emergencies, or claims
Are referred to us by an authorised partner, employer, fleet operator, or service provider
4 PURPOSE OF PROCESSING
Accisure processes personal information for the following purposes:
Providing accident response, medical coordination, and case management services
Facilitating access to emergency medical services and private healthcare facilities
Managing medical accounts, claims, and related administration
Communicating with you via WhatsApp and other approved channels
Verifying identity, eligibility, and service entitlements
Complying with legal, regulatory, and contractual obligations
Improving service delivery, quality assurance, and operational efficiency
5 WHATSAPP COMMUNICATIONS
When you contact or interact with Accisure via WhatsApp:
You consent to receiving service-related messages from Accisure
You acknowledge that WhatsApp communications are processed via Meta Platforms Inc. systems
Message content may be stored securely for service delivery, legal, regulatory, and audit purposes
Accisure will not use WhatsApp to send marketing communications unless you have explicitly opted in. You may opt out of WhatsApp communications at any time by replying STOP or contacting Accisure directly.
6 SHARING OF PERSONAL INFORMATION
Accisure may share personal information strictly on a need-to-know basis with:
Emergency medical service providers
Hospitals, doctors, and healthcare facilities
Legal, claims, and Road Accident Fund (RAF) service providers
Authorised partners, insurers, or employers (where applicable)
Technology and platform service providers (including WhatsApp Business Platform providers)
Regulatory or statutory bodies where required by law
All third parties are contractually required to implement appropriate data protection and confidentiality safeguards
7 DATA STORAGE, RETENTION AND SECURITY
Accisure implements appropriate technical and organisational measures to protect personal information, including:
Secure servers and encrypted data transmission
Access controls, authentication, and role-based permissions
Ongoing system monitoring and audit controls
Data minimisation and retention policies
Personal information is retained only for as long as necessary to fulfil the purposes set out in this policy or as required by law.
8 USER DATA DELETION
You may request deletion of your personal data held by Accisure at any time:
Email: info@accisure.co.za
WhatsApp: Send a message stating “REQUEST DATA DELETION”
Accisure may require reasonable proof of identity before processing your request. Requests are processed within 30 days. Certain information may be retained where required by law, including medical, claims, financial, or regulatory records.
9 YOUR RIGHTS
In terms of POPIA, you have the right to:
Request access to your personal information
Request correction, updating, or deletion of information
Object to the processing of your personal information
Withdraw consent, subject to legal or contractual obligations
Lodge a complaint with the Information Regulator of South Africa
10 OPT-OUT OF COMMUNICATIONS
This section of the Manual sets out the categories and descriptions of records held by Accisure (Pty) Ltd. The inclusion of any category of records should not be taken to mean that records falling within that category will be made available under PAIA. Certain grounds of refusal as set out in PAIA may be applicable to a request for such records.
You may opt out of WhatsApp communications at any time by:
Replying STOP to any WhatsApp message, or
Contacting Accisure using the details below
Please note that opting out may limit our ability to provide certain services
11 COOKIES & WEBSITE USAGE
Accisure’s website may use cookies and similar technologies to enhance user experience, security, and performance. You may manage cookie preferences through your browser settings.
12 CHANGES TO THIS PRIVACY POLICY
Accisure reserves the right to amend this Privacy Policy from time to time. Any updates will be published on our website.
13 CONTACT INFORMATION
For privacy-related queries, access requests, or complaints, please contact:
Accisure (Pty) Ltd
Telephone: 0861 222 478
Email: info@accisure.co.za
Website: www.accisure.co.za
